How can we help you?
Popular Topics
Track Order
Check your order status
Returns & Refunds
Start a return or refund
Payment Issues
Resolve payment problems
Account & Security
Manage your account security
Contact Support
Chat with our team
Other Issues
Get help with anything else
Frequently Asked Questions
How can I track my order?
You can track your order by visiting the Order Tracking page and entering your order ID. You will also receive updates via SMS and email.
What is Shohure's return policy?
We offer a 7-day return policy for most products. Items must be in original condition and packaging. Some categories may have different return windows.
How do I cancel my order?
You can cancel your order from My Orders page within 1 hour of placing it. Once the order is shipped, it cannot be cancelled.
What payment methods are accepted?
We accept bKash, Nagad, Rocket, Visa, Mastercard, and Cash on Delivery for most areas in Bangladesh.
Is Cash on Delivery available?
Yes, Cash on Delivery is available for most areas across Bangladesh. A small COD charge may apply.
Live Chat
Chat with our support team now. Available 24/7.